A HUGE shout out to both Adrian and Mark for their exceptional customer service!----Adrian is beyond knowledgeable and made searching for a car one of the easiest and stress-free experiences I have ever had - which is exactly what I needed after my accident! It is because of his down to earth and sincere love for cars that I bought a Mazda when I had a totally different car in mind. Was also pleasantly surprised -and happy- to have my car so quickly!----So incredibly pleased with my experience and will be recommending Mazda Guelph to anyone in the market for a car!
2014 Mazda 3 GS
- Guelph, Ontario
Hi Emily ~----Thank you so much for your excellent customer service and expertise in helping us purchase our previously owned Mazda Tribute! We asked you to keep an eye out for a good one for us and you nailed it right on! We love it and look forward to driving it for many years to come. Your knowledge of the car and the sales process was very impressive. You were professional but never pressured us, and you were so warm and friendly that we felt welcome and comfortable every time we came into the dealership. We would not hesitate to refer you and Guelph City Mazda to others and will definitely give you our business again in the future!
2010 Mazda Tribute
- Guelph, ON
Just wanted to share my experience with you Kim is awesome and attentive as I am also a service advisor all the emails were quickly responded to and let me know when it was done .Mark sold me my MAZDA 3 and was a great help with the sale,made me feel like I was his only customer.--Many thanks just wish I could send in a csi report
2013 Mazda 3
- Elmira, Ontario
I rarely leave comments or testimonials on websites ,but I could not but leave a few words of appreciation to the Guelph Mazda team especially Mohsen.----I brought in my 2014 Mazda 3 to fix an emergency tyre puncture, but was informed I couldn-t get my car same day due to the queue.----Mr Mohsen went the extra mile to arrange for my tire to be fixed elsewhere as I had no spare at the time and could not afford to wait or drive my car without a spare.----I really appreciate his going the extra mile. As someone in the service industry myself, I understand what these seemingly little gestures mean to customers and I can-t see myself choosing any other dealership -or vehicle- in the near future due to this exceptional commitment to the customer.----Thank you again .
Mazda 3 2014
- Acton, ON
Adrian and Dan in Guelph were awesome!! I bought my new used Mazda from a private dealer and Adrian and Dan took the time to have a look over it for me. Exceptional service provided from both of them. Thank you so much!
- Wellesley, ON
Good morning Mark,-- -- I just wanted to say thank you so much for everything you did for me. I can-t explain how much I appreciate your help, the work you put in and the amazing deals you always manage. I absolutely love the car! It-s amazing! I hope you have a fantastic week and I look forward to seeing you again soon!-- -- Thanks again,-- -- Tijana
2011 Mazda 6 GT
- Waterloo, Ontario
Hey Adam: just wanted to shoot off a quick e-mail to toss another 'customer service' cheer to Team Guelph City Mazda for being there today ready to spring into action and come to the rescue for Miss Holly and her beloved Mazda 3. The roadside assistance fellow was there in a flash and solved her dilemma. But it was a comfort to her (and her old Poppa) to know you and the folks in Service were there if necessary.
With gratitude for your support.
I wanted to email to thank you again for everything you've done for us. This was by far the biggest purchase we've ever made, but we've never felt more sure about a decision. We are very excited about our purchase and appreciate all the help and friendly service that we have received throughout this process. It was been such a positive experience and we are thankful for everyone's help, especially yours. We have been spreading the word of how well we were treated. The car has been great and very fun to drive, but after having some time to think, we are definitely interested in rust proofing and tinting the car in the spring. We wish we did the rust proofing right away.
Thanks again so much and we will see you again soon!
- Vanessa R. and Andy H.
Mark: I never send a message to comment on a salesperson but both my wife and myself agree you have a great one there going by the name Adam Dunn. He was the most understanding and patient person we've ever met. Our personal opinion is that he went above and beyond in all aspects when dealing with us. The line is he wasn't selling us a car but he was helping us find one, and he would be the best example of that we've seen. Our whole experience at Guelph City Mazda was a pleasurable one. We will let everyone know about the service we received there.
P.S. I would appreciate if you would forward this on to his managers, so he gets the recognition he deserves. Thanks again
- Chuck & Carol A.
I promised you I would drop you a line to let you know how things were going with my new car.
So here it is, I love it! A lot! Even though people told me I was crazy to buy another Mazda, every time I get in it I remember why I love them so much, so thank you for all your help. You guys were awesome!
Happy sunny Thursday Adam: just wanted to take a moment to sing your praises . This whole experience of buying Holly a car, with all our time interacting together wouldn't be complete without a resounding THANK YOU to you (and also to Mohsen & Dominic) for making the last two weeks so positive. We were made to feel welcome and our safety concerns were listened to with sincerity. You were all supportive and fair right down the line. Phyllis & Jeff, and Marilyn & I will not hesitate to recommend to anyone we encounter who is looking to purchase a vehicle to make sure they stop at Guelph City Mazda first. Hats off to everyone (and that includes the guys in Service!)
On a personal note Adam, we all think you're pretty great! It's not often today to encounter someone as young as you who displays such maturity and professionalism.
- Mike & Marilyn P.
This is a letter of thanks to both Maureen Corbett and her General Manger.Both myself and my wife would like to thank you ever so much for the vehicle and your outstanding service.You have provided us with a piece of mind and value (money) well spent.The service that we received has led us to come back to purchase our new CX5 in the future. We were surprised to see our Mazda3 was fill up with gas, and a oil change had been done,one less thing to have to do, or worry about.Maureen your expertise and knowledge with Mazda products will provide customers (old and new )with confidence that they are getting the respect that they deserve and the value for their hard earned money. Again THANK YOU.
- Brian and Johanna N.